We are committed to safeguarding and protecting your privacy as you use our website. We want your time using our services to be safe, enjoyable and productive. This Privacy Policy outlines our use of any personal information you provide to us through using our site.

Any and all information collected through this site or via any emails you send us will be kept confidential. It will not be sold, rented, traded, loaned, or otherwise disclosed to any other party unless we receive your explicit consent.

The website may contain links to websites owned and operated by third parties. These third party websites should have their own privacy policies, we urge you to review them. They will govern the use of personal information you submit and any data collected by cookies whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk. In order to provide you with the service you require we need to collect certain information about you.

This privacy policy will explain:

 

   what information we may collect about you

   how we will use information we collect about you

   when we may use your details to contact you

   whether we will ever disclose your details to anyone else

   your choices regarding the personal information you have provided to us

   the use of cookies on our websites

 

1. What information will we collect about you?

 

When you sign up to participate in our flatshare service we will ask for information about you and your properties (if applicable).

 

You need to enter this information in order to enable us to provide you with the flatshare service you require.

 

If you decide to become a premium member we will also require you to enter your bank details.

 

We will collect your IP address for security purposes.

2. How will we use the information we collect about you?

 

We will use your personal information for a number of purposes including the following:

 

   Search for matches to your profile

   Display your profile in other peoples searches

   Allow you to send and receive messages.

   IP address can be used to identify location of users and can be used to block disruptive users and usage.

 

3. When will we use your information to contact you?

 

We may contact you in the following situations:

 

   in order to deliver you with the service you have signed up for (e.g notify you of matches, messages, password reminders)

   where you have opted to receive further correspondence (e.g newsletters)

   to invite you to participate in surveys about our services (participation is always voluntary)

   for marketing purposes where you have specifically agreed to this (see point 4)

 

4. Will I be contacted for marketing purposes?

 

We will not contact you for marketing purposes, or promote any new services to you unless you specifically agree to be contacted for these purposes.

5. Information sharing

 

Any and all information collected through this site or via any emails you send us will be kept confidential. It will not be sold, rented, traded, loaned, or otherwise disclosed to any other party unless we receive your explicit consent. The only exceptions would be if we were required by law to disclose your information.

6. How long will we keep your personal information

 

We are required to hold your personal information in our systems for as long as is necessary for the service you have signed up to.

 

If you wish us to remove the personal information we hold about you then you would be required to cancel your account (which would delete all of your ads, profile and messages). Once you do this your account is flagged as deleted in the database and while we will not use the personal information, it stays on the system for a period of one year for administration / security purposes before being deleted permanently.

 

Even once the information has been deleted, we will still have a log of the invoices raised via the self billing procedure and these will be kept for as long as is required by HM Revenue & Customs.

7. Changes to the Privacy Policy

 

This privacy policy may be updated from time to time so you may wish to check it each time you submit personal information to any of our websites. The date of the most recent revisions will appear on this page.

8. Collection of non-personal information

 

Information that is not personally identifiable may be collected and stored for site statistics and research to make our website more usable. This may include information such as details on your browser and operating system, IP address, domain and host names, and date and time of access. This information is not shared with any third parties except in the preparation of statistical reports.

9. Cookies

 

We currently use temporary cookies to enable the site to recognise if you are signed-in. We do not use any persistent cookies and any temporary cookies will remain until you close your browser window.

10. Third Parties

We use third-party service providers to assist us in measuring purchases and sales on our Website and generally improving our Website and to monitor our users’ interests and activities. You hereby authorise flatsandmates.com and/or third party service providers engaged by flatsandmates.com to collect, use, store, analyse, reproduce, publish, and adapt (either on its own or through third party service provider) the information in relation to your use of the Website for the purpose of data analysis and for improving your experience on the Website. In addition, the Website may occasionally contain links to Third-Party Sites or provide you information in relation to services that you may avail from any third parties. Information about services that you may choose to avail from these third party service providers may be actively provided to you by flatsandmates.com in any manner including through its various marketing and communication channels. You acknowledge that this is solely undertaken by flatsandmates.com to improve your experience in relation to the use of the Website and the provision of such services shall be subject to such additional terms and conditions of flatsandmates.com and/or third party service providers. Flatsandmates.com may also offer for free or for a fee, deliverables produced by third party service providers in furtherance of any services that you may have availed from these third party service providers in connection with the advertisement posted on the Website, without any obligation (monetary or otherwise) towards you. Flatsandmates.com shall not be responsible for any service availed by you from such third parties or any payment made by you to such third parties in connection with the services. Any concern or claims in relation to such services should be directed by you to such third parties. If you click on the links to Third-Party Websites, you leave the Website. We are not responsible for the content of these Third-Party Websites or for the security of your personal information when you use the Third Party Websites. These third-party service providers and Third-Party Sites may have their own privacy policies governing the storage and retention of your personal information that you may be subject to. They may collect information such as your IP address, browser specification, or operating system. This Privacy Policy does not govern personal information provided to, stored on, or used by these third-party providers and Third-Party Sites. We recommend that when you enter a Third-Party Site, you review the Third Party Site’s privacy policy as it relates to safeguarding your personal information. We use third-party advertising companies to serve ads when you visit the Website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to the Website and Third-Party Websites in order to provide advertisements about goods and services of interest to you. On the Website, Google, as a third-party vendor, uses Cookies to serve ads. Google’s use of the DoubleClick DART Cookie enables it to serve ads to the Website’s users based on their visit to the Websites and Third-Party Websites. For more information on the DART Cookie see: http://www.google.com/privacy_ads.html. You may opt out of the use of the DART Cookie by Google by visiting the Google Ad and Content Network Privacy Policy at: http://www.google.com/privacy_ads.html. You may opt out of targeting advertising for all NAI member ad networks by visiting: http://www.networkadvertising.org/. By publishing an ad on the Website, you acknowledge and agree that the Content is public and accessible by any third party and that they may appear in search engine results (such as Yahoo!, MSN, Google, Altavista, and other search engines) and in the cache of those search engines, in feeds and Third-Party Websites pursuant to cobranding agreements, and that it is the sole responsibility of each of those search engines, Third-Party Websites or RSS web feed resources to update and/or to remove Content from their indexes and their cache. You agree and acknowledge that flatsandmates.com is not liable for the information published in search results or by any Third-Party Website that carries flatsandmates.com postings.

11. How Your Information is Used

We may use information provided by you to: (i) enforce our Terms of Use, monitor user activity, such as keyword searches or new postings, and more effectively manage traffic on the Website; (ii) provide customer services, create and manage user accounts; and (iii) assist you with technical difficulties. Also, we may share with third-party service providers certain information, such as your browser capabilities or operating system, that we have collected in order to better understand which advertisements and services may interest you. We may block users located in certain countries from using the Website. We may retain such information for as long as is required to fulfil our business objective, even after your account is terminated.

12. Protecting Your Personal Information

You are a valued customer, and we recognize that protecting your privacy is important to you. For this reason, we are committed to protecting the personal information you provide in a variety of ways. We do not directly process any payments and do not store your credit card information. Secured socket layer ("SSL") technology is used for processing payment transactions with third- party service provider partners. Your Registration Information may be protected by a unique customer password and user ID. You should not disclose your password information to anyone and you should always remember to log off if using a shared computer. Lastly, you may utilize the Website as an anonymous user by not registering. We have taken certain security protections in safeguarding your personal information. However, as with most electronic transactions, no method is 100% safe. While we strive to use a commercially acceptable means to protect the personal information you provide, we cannot guarantee its security. Therefore, you acknowledge and agree that we assume no liability regarding the theft, loss, alteration or misuse of personal or other information or Content, including, without limitation, such information that has been provided to third parties or other users, or with regards to the failure of a third party to abide by the agreement between us and such third party. You may participate in our Forum or utilize our Comments feature. For postings to the Forum, your username will be posted. For postings using the Comments feature, your name and email will only be posted if you provide it in the comment. We strongly discourage posting any information on these features or in any Content posted by you that you do not want others to see. You agree that you are responsible for maintaining the confidentiality of your username and password, and all uses of your account, whether or not you have authorized such use.

13. Accessing and Modifying Personal Information and Communication Preferences

You may access, remove, review, and/or make changes to personal information that you have provided to us via the Contact Support form. You need not register in order to post or respond to advertisements on the Website. If you register or respond to advertisements or posts on the Website or post any content on the Website, we may send you certain notifications, advertisements, promotions, surveys, text messages, specials and phone calls in relation to the Services. You hereby unconditionally allow us and our service providers to contact you via text messages or by phone calls and agree that you shall have no claim against flatsndmates.com or its service providers under any applicable law. We may also send you any legally required notifications and certain notifications, including but not limited to, service related notices or notices regarding a change to any of our policies. For example, we may send you a notice regarding server problems or scheduled maintenance to the Website. In order to opt-out of receiving these notices, you may need to deactivate your account. You can opt out of certain e-mail communications from us, including our newsletters, advice on buying and selling on the Website, notifications that a user has commented on your posting, and notifications that you can refresh your posting. We will not change your preferences without your consent. You cannot opt out of receiving transactional communications from flatsandmates.com related to your account.

14. Disclosures

On rare occasions, we may be required to disclose your personal information due to legal or regulatory requirements. In such instances, we reserve the right to disclose your personal information as required in order to comply with our legal obligations, including but not limited to complying with court orders, warrants, subpoenas, service of process requirements, or discovery requests. We may also disclose information about our users to law enforcement officers or others, in the good faith belief that such disclosure is reasonably necessary to enforce these Terms and/or Privacy Policy; respond to claims that any Content violates the rights of third-parties; or protect the rights, property, or personal safety of flatsandmates.com, our users or the general public. You agree and acknowledge that we may not inform you prior to or after disclosures made according to this section. If substantially all of our assets are sold or merged into another company, the acquiring company shall be given access to your personal information without your consent. If we sell only a part of our business, the acquiring entity shall have access to your personal information without your consent and we may send you a notice regarding this sale.

15. Notification of Changes

We reserve the right to change these Terms from time to time, and at our sole discretion. We may send you a notice regarding material changes to these Terms, including the Privacy Policy or the Website. You should make note of the "last updated date" at the beginning of the Terms. With this information, you should be able to identify if the Terms have been updated recently.

16. Disputes

Any disputes regarding your privacy are subject to the Terms, including but not limited to any provisions related to indemnification, limitations on damages, and choice of law and forum.

17. Contact us

If you have any questions or concerns then please contact us through our ‘Contact Us’ form.