Any and all information collected through this site or via any emails you send us will be kept confidential. It will not be sold, rented, traded, loaned, or otherwise disclosed to any other party unless we receive your explicit consent.
The website may contain links to websites owned and operated by third parties. These third party websites should have their own privacy policies, we urge you to review them. They will govern the use of personal information you submit and any data collected by cookies whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk. In order to provide you with the service you require we need to collect certain information about you.
what information we may collect about you
how we will use information we collect about you
when we may use your details to contact you
whether we will ever disclose your details to anyone else
your choices regarding the personal information you have provided to us
1. What information will we collect about you?
When you sign up to participate in our flatshare service we will ask for information about you and your properties (if applicable).
You need to enter this information in order to enable us to provide you with the flatshare service you require.
If you decide to become a premium member we will also require you to enter your bank details.
We will collect your IP address for security purposes.
2. How will we use the information we collect about you?
We will use your personal information for a number of purposes including the following:
Search for matches to your profile
Display your profile in other peoples searches
Allow you to send and receive messages.
IP address can be used to identify location of users and can be used to block disruptive users and usage.
3. When will we use your information to contact you?
We may contact you in the following situations:
in order to deliver you with the service you have signed up for (e.g notify you of matches, messages, password reminders)
where you have opted to receive further correspondence (e.g newsletters)
to invite you to participate in surveys about our services (participation is always voluntary)
for marketing purposes where you have specifically agreed to this (see point 4)
4. Will I be contacted for marketing purposes?
We will not contact you for marketing purposes, or promote any new services to you unless you specifically agree to be contacted for these purposes.
5. Information sharing
Any and all information collected through this site or via any emails you send us will be kept confidential. It will not be sold, rented, traded, loaned, or otherwise disclosed to any other party unless we receive your explicit consent. The only exceptions would be if we were required by law to disclose your information.
6. How long will we keep your personal information
We are required to hold your personal information in our systems for as long as is necessary for the service you have signed up to.
If you wish us to remove the personal information we hold about you then you would be required to cancel your account (which would delete all of your ads, profile and messages). Once you do this your account is flagged as deleted in the database and while we will not use the personal information, it stays on the system for a period of one year for administration / security purposes before being deleted permanently.
Even once the information has been deleted, we will still have a log of the invoices raised via the self billing procedure and these will be kept for as long as is required by HM Revenue & Customs.
8. Collection of non-personal information
Information that is not personally identifiable may be collected and stored for site statistics and research to make our website more usable. This may include information such as details on your browser and operating system, IP address, domain and host names, and date and time of access. This information is not shared with any third parties except in the preparation of statistical reports.
We currently use temporary cookies to enable the site to recognise if you are signed-in. We do not use any persistent cookies and any temporary cookies will remain until you close your browser window.
10. Third Parties
11. How Your Information is Used
12. Protecting Your Personal Information
You are a valued customer, and we recognize that protecting your privacy is important to you. For this reason, we are committed to protecting the personal information you provide in a variety of ways. We do not directly process any payments and do not store your credit card information. Secured socket layer ("SSL") technology is used for processing payment transactions with third- party service provider partners. Your Registration Information may be protected by a unique customer password and user ID. You should not disclose your password information to anyone and you should always remember to log off if using a shared computer. Lastly, you may utilize the Website as an anonymous user by not registering. We have taken certain security protections in safeguarding your personal information. However, as with most electronic transactions, no method is 100% safe. While we strive to use a commercially acceptable means to protect the personal information you provide, we cannot guarantee its security. Therefore, you acknowledge and agree that we assume no liability regarding the theft, loss, alteration or misuse of personal or other information or Content, including, without limitation, such information that has been provided to third parties or other users, or with regards to the failure of a third party to abide by the agreement between us and such third party. You may participate in our Forum or utilize our Comments feature. For postings to the Forum, your username will be posted. For postings using the Comments feature, your name and email will only be posted if you provide it in the comment. We strongly discourage posting any information on these features or in any Content posted by you that you do not want others to see. You agree that you are responsible for maintaining the confidentiality of your username and password, and all uses of your account, whether or not you have authorized such use.
13. Accessing and Modifying Personal Information and Communication Preferences
You may access, remove, review, and/or make changes to personal information that you have provided to us via the Contact Support form. You need not register in order to post or respond to advertisements on the Website. If you register or respond to advertisements or posts on the Website or post any content on the Website, we may send you certain notifications, advertisements, promotions, surveys, text messages, specials and phone calls in relation to the Services. You hereby unconditionally allow us and our service providers to contact you via text messages or by phone calls and agree that you shall have no claim against flatsndmates.com or its service providers under any applicable law. We may also send you any legally required notifications and certain notifications, including but not limited to, service related notices or notices regarding a change to any of our policies. For example, we may send you a notice regarding server problems or scheduled maintenance to the Website. In order to opt-out of receiving these notices, you may need to deactivate your account. You can opt out of certain e-mail communications from us, including our newsletters, advice on buying and selling on the Website, notifications that a user has commented on your posting, and notifications that you can refresh your posting. We will not change your preferences without your consent. You cannot opt out of receiving transactional communications from flatsandmates.com related to your account.
15. Notification of Changes
Any disputes regarding your privacy are subject to the Terms, including but not limited to any provisions related to indemnification, limitations on damages, and choice of law and forum.
17. Contact us
If you have any questions or concerns then please contact us through our ‘Contact Us’ form.